Frequently Asked Questions

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Why don’t you ship to my country?

As much as we’d like to take your money... Due to current exporting regulations, we can only ship within New Zealand.

When will I receive my order?

We make every effort to ensure orders are shipped within 24 hours of receipt and they should arrive within 3-5 biz days. Our warehouse is open Monday through Friday. We do not ship on Saturday or Sunday.

What should I do if I haven’t received my package?

If you have not received your order within the time stated above please flick us an email

Can I collect my order?

Hell yeah you can! Select the pick up option when making your purchase and stop by the Jerky Lab between 8am and 5pm Monday to Friday. If the place is deserted (we went surfing) your jerky will be in the drop off/pick box by the door.